Take at look at some of the questions more commonly asked of us. And remember to click here to ask a question yourself.

Q. How do I track my consignment?

Your local account manager can manage this request, or we can integrate our computer system directly with yours to give you consignment status.

Q. Can RH manage other services apart from road freight?

Yes we have a team of experts that manage air, sea, warehousing and logistics. Each team specializes in there product and service.

Q. How do I get an account with RH?

Contact the local RH branch and speak to a Freight Account Manager, they will process your application to enable you to get an account. This process should take less than one hour from your application being received.

Q. How many consignments do you manage?

350,000 consignments per annum and growing year on year.

Q. What services do you specialize in?

Whilst we have strong core products being our International road freight to Europe and Scandinavia, our Air and Sea products

Q. How do I know when my freight is delivered?

You local account manager will contact you and confirm to you when goods have been delivered.

Q. Why is your GX product unique?

Our GX product has been designed to ensure that time urgent cargo is delivered without fail, on time all the time. Our Freight money back policy ensures that you know we will deliver or it is free.

Q. How can I reduce my costs in the future?

RH has tailor made solutions for all clients that can reduce real costs through effective logistics and management of your supply chain.

Q. What are RH Freights principles?

Integrity, Honesty, Loyalty and a quality service for real value for money.

Q. Can you carry Hazardous Cargo?

Yes, RH Freight can cater for most of all your Hazardous shipments (Please see attached list) With fully Hazardous aware staff from your local Freight Account Manager to the driver charged with the collection, you can be sure that your freight will be dealt with in the most professional manner.

Q. Are there any surcharges? 

Yes there are extra costs for the transportation of Hazardous shipments, prices of which are dependant on the destination of the consignment. Costs are available from you local Freight Account Manager.

Q. How long will it take to deliver my goods?

RH Freight produce a transit map which is a comprehensive guide to our standard delivery schedules including imports aswell as exports, which we will be happy to supply you with. Please contact your local RH Freight Branch for details.

Q. What happens if you damage my freight?

You will need to make a claim on your own good s in transit insurance